CenturyLink customer service representative sitting at desk, wearing headset and looking at computer.

CenturyLink customer service

For new and existing customers.

Are you an existing or new CenturyLink customer?

Let’s skip the phone tag. Choose the CenturyLink customer support profile that fits you best, and we’ll send you in the right direction.

Existing customer

  • I have a CenturyLink account number

  • I need help with installation, service issues, or my account

  • I want to upgrade or move my services

New customer

  • I don’t have a CenturyLink account number

  • I want to order an internet package or phone bundle

  • I need help choosing the right plan

Quick links to resolve CenturyLink service issues

CenturyLink Internet supports your lifestyle

CenturyLink plans have everything you need to function online every day—max speeds in the triple digits, unlimited data for the devices you can’t put down, and 24/7 CenturyLink support (phone or chat) for any schedule. Plus, with no data caps, no contract, and no bundling required, CenturyLink is the perfect way to get online and stay there as long as you want.

CenturyLink Fiber Internet

Great for gaming and streaming on multiple screens

  • Speeds up to 500 Mbps or up to 940 Mbps

  • Virtually lag-free experience

  • Unlimited data with no extra fees

Limited availability. Service in select locations only.

CenturyLink Simply Unlimited Internet

Great for daily tasks such as email, social media, and work/study

  • Speeds up to 100 Mbps

  • Self-installation available in most areas

  • Unlimited data with no extra fees

Limited availability. Service in select locations only.

Teenage girl laying on bed, holding TV remote

Complete your CenturyLink Internet plan with landline, TV, or both

When you add a TV provider to your CenturyLink Internet plan, you can combine the connection you want with the entertainment you crave. Get a CenturyLink Internet + Home Phone bundle that lets you and your household talk and stream with ease.

What you get with CenturyLink phone & partner TV plans

CenturyLink Home Phone

  • Unlimited Nationwide Calling

  • 8+ call features based on availability

  • $10/mo savings when you bundle internet

TV from CenturyLink partners

  • DISH with up to 290+ channels

  • DIRECTV with up to 340+ channels

  • Extensive On Demand libraries

Frequently asked questions

Is CenturyLink available in my area?

CenturyLink Internet supports well over half the United States and regularly adds new service areas to the network. With gaming, HD streaming, and multi-device connections in high demand nationwide, CenturyLink has made expanding its fiber network a top priority.

Enter your ZIP code here to find CenturyLink plans near you.

What services does CenturyLink offer?

CenturyLink offers internet and home phone services to families across the country. At a variety of speeds and prices, CenturyLink plans fit a wide range of budgets and bandwidth needs. Plus, anyone who bundles home phone saves $10/mo on the cost of landline service.

CenturyLink also partners with TV providers DISH and DIRECTV to help families round out their home services with an entertainment package.

How fast is CenturyLink Internet?

CenturyLink Internet speeds vary depending on the network setup that serves your city and neighborhood. Select areas on the CenturyLink network offer up to 100 Mbps maximum speeds, while fiber areas offer up to 940 Mbps maximum speeds depending on your plan.

All CenturyLink Internet services support daily tasks you might do online, such as checking email, scrolling social media, and banking or shopping. If you’re looking to do more intensive internet activities, such as HD streaming or gaming, shop for higher speeds in your area.

Can I pay my CenturyLink bill online?

Yes, in one of three ways:

1. Log in to your CenturyLink account and choose the appropriate link from your home page.

2. Open the CenturyLink mobile app (from Google Play or the App Store) and choose the appropriate button from your home screen.

3. Go to Quick Bill Pay and follow the instructions.

Can I bundle CenturyLink services?

You sure can. When you bundle CenturyLink home phone with your new internet service, you’ll save $10/mo on your landline bill and get classic phone features to help manage your calls.

CenturyLink also partners with DISH and DIRECTV so you can order a TV package along with your CenturyLink services. To add TV, call CenturyLink Internet support at 1-888-561-9173 and let your agent know you’d like to hear about TV options.

How do I start CenturyLink service?

To start service, call the CenturyLink phone number at 1-888-561-9173 or order online now. At the end of the ordering process, we’ll schedule an installation date and time with you. Your technician will have your new service up and running as soon as possible on the day of your appointment.

Can I use my own modem and router with CenturyLink Internet?

You’re welcome to use your own equipment, but CenturyLink can’t guarantee the compatibility or performance of third-party devices on the network. Just as important, CenturyLink customer support won’t be able to resolve third-party hardware issues. So look carefully at your options before you choose a router.

CenturyLink modems and WiFi routers, on the other hand, come optimized for the CenturyLink network and your current plan speed. CenturyLink equipment also auto-updates so you can count on consistent performance for the life of your account. Start your CenturyLink order online now or call 1-888-561-9173.