How and when are CenturyLink customers billed?
There are two different ways CenturyLink customers can receive their service bills. When you first signed up for CenturyLink services you elected to receive either electronic or paper bills. Electronic CenturyLink service bills will be delivered to your email. Paper bills will be mailed to your home address.
To access your electronic bill you can log into My Account, your online account management tool. View your balance, pay your bill, and make changes to your account settings.
What are my payment options?
CenturyLink's payment options make it easy to pay your bill online, by phone, by mail, or even in person. You can also set up anAutoPay schedule to automatically pay your bill on a specified date of the month.
Consider setting up a CenturyLink account so you don't have to re-enter your personal information every time you pay your bill. Setting up an account is easy. Simply create a username, a password, and answer a few security questions. Once you're logged into your account you can pay bills, view past billing statements, look at other CenturyLink payment options, and set up an Autopay schedule.
How do I pay my CenturyLink bill online?
There are two ways to pay your CenturyLink bill online.
- Quick Bill Pay can be used to pay your bill without having to create an account. This is a good option if you won't be paying your bill online very often. Click here too make a payment using Quick Bill Pay.
- If you plan on regularly paying your CenturyLink bill online, save your payment information with My Account and easily make payments from any Internet-capable device.
- The easiest way to pay your CenturyLink service bill every month is by enrolling in AutoPay.
How do I sign up for paperless billing?
To sign up for CenturyLink paperless billing, follow these easy steps. First, sign in to My Account on the CenturyLink website. Once you're signed in, use the main navigation bar and select My Profile. You will see an option called Receiving My Bill. Scroll down and select it. Next, select the Paperless Billing option and review the Terms & Conditions. When you've finished click the Save Changes button and you're good to go.
What is my CenturyLink account number?
You can find your CenturyLink account number on your bill, by logging into My Account with your user name and password, or by checking your order confirmation or welcome letter. If you are unable to locate your account number through any of the above channels, contact CenturyLink customer service at 1-877-837-5738
Where do I find my CenturyLink account password?
If you have forgotten your CenturyLink account password, you can have your password sent to your email address. If you can't remember your user name, you can request it be sent to your email.
How do I cancel CenturyLink service?
If you wish to cancel CenturyLink service or close your account, contact CenturyLink customer support at 800-244-1111, between the hours of 8 AM and 6 PM, Monday through Friday.
What is my CenturyLink username?
If you have forgotten your CenturyLink username and cannot login, visit our username retriever, and enter your email address. Follow the steps and your username will be sent to your email.
Does CenturyLink offer an email address?
Yes, when you sign up for CenturyLink High-Speed Internet service you get access to a primary email account and as many as 10 additional customizable email addresses. CenturyLink email accounts can be accessed and managed by logging into your account on the CenturyLink homepage.
How do I check my CenturyLink email?
If your CenturyLink email is already set up, sign into your account via the home page. Click on the green EMAIL button located in the top right corner of the page to access your CenturyLink email login. You will then be prompted to enter your username and password. Finally, hit the LOG IN button to view your CenturyLink email inbox.
If you do not have your email set up yet, view this CenturyLink tutorial video to get started.
How do I change my address or move my service?
To move CenturyLink service, visit our moving page and click the sign in button for Existing Customer. Enter your login credentials and follow the steps to change your address or schedule a time to move your CenturyLink service. When speaking with an agent, have the following information ready:
- Your current service address
- Your new service address
- Date you would like to stop existing services
- Data you would like to begin services at your new location