CenturyLink^® Customer Service

There are two different ways CenturyLink customers can receive their service bills. When you first signed up for CenturyLink services you elected to receive either electronic or paper bills. Electronic CenturyLink service bills will be delivered to your email. Paper bills will be mailed to your home address.

To access your electronic bill you can log into My Account, your online account management tool. View your balance, pay your bill, and make changes to your account settings.

CenturyLink's payment options make it easy to pay your bill online, by phone, by mail, or even in person. You can also set up anAutoPay schedule to automatically pay your bill on a specified date of the month.

Consider setting up a CenturyLink account so you don't have to re-enter your personal information every time you pay your bill. Setting up an account is easy. Simply create a username, a password, and answer a few security questions. Once you're logged into your account you can pay bills, view past billing statements, look at other CenturyLink payment options, and set up an Autopay schedule.

There are two ways to pay your CenturyLink bill online.

• Quick Bill Pay can be used to pay your bill without having to create an account. This is a good option if you won't be paying your bill online very often. Click here too make a payment using Quick Bill Pay.
• If you plan on regularly paying your CenturyLink bill online, save your payment information with My Account and easily make payments from any Internet-capable device.
• The easiest way to pay your CenturyLink service bill every month is by enrolling in AutoPay.

To sign up for CenturyLink paperless billing, follow these easy steps. First, sign in to My Account on the CenturyLink website. Once you're signed in, use the main navigation bar and select My Profile. You will see an option called Receiving My Bill. Scroll down and select it. Next, select the Paperless Billing option and review the Terms & Conditions. When you've finished click the Save Changes button and you're good to go.

You can find your CenturyLink account number on your bill, by logging into My Account with your user name and password, or by checking your order confirmation or welcome letter. If you are unable to locate your account number through any of the above channels, contact CenturyLink customer service at 1-877-837-5738

If you have forgotten your CenturyLink account password, you can have your password sent to your email address. If you can't remember your user name, you can request it be sent to your email.

If you wish to cancel CenturyLink service or close your account, contact CenturyLink customer support at 800-244-1111, between the hours of 8 AM and 6 PM, Monday through Friday.

If you have forgotten your CenturyLink username and cannot login, visit our username retriever, and enter your email address. Follow the steps and your username will be sent to your email.

Yes, when you sign up for CenturyLink High-Speed Internet service you get access to a primary email account and as many as 10 additional customizable email addresses. CenturyLink email accounts can be accessed and managed by logging into your account on the CenturyLink homepage.

If your CenturyLink email is already set up, sign into your account via the home page. Click on the green EMAIL button located in the top right corner of the page to access your CenturyLink email login. You will then be prompted to enter your username and password. Finally, hit the LOG IN button to view your CenturyLink email inbox.

If you do not have your email set up yet, view this CenturyLink tutorial video to get started.

To move CenturyLink service, visit our moving page and click the sign in button for Existing Customer. Enter your login credentials and follow the steps to change your address or schedule a time to move your CenturyLink service. When speaking with an agent, have the following information ready:

• Your current service address
• Your new service address
• Date you would like to stop existing services
• Data you would like to begin services at your new location

To connect your devices to your CenturyLink WiFi start by checking your modem to confirm it is on and your Internet is working. Open the Settings screen on your device and look for the name of your WiFI network on the available networks list. Select the name of your network from the list and enter your WiFi password.

When you set up your WiFi network and modem you will receive a default WiFi network password consisting of a long string of letters and numbers. For security purposes the password is random and hard to remember, so many users change their passwords so it's easier to remember.

To change your network password:

• Locate your modem model number and brand, usually found on an instruction sticker somewhere on your modem.
• Follow this link to view a list of modems. Select the modem that matches your brand and model.
• Follow the instructions for modem provided by link.
• Open Wireless Setup.
• Find and click WPA or WEP: Default Key or Custom Key.
• Follow instructions to change password.

You have two options for CenturyLink installation: Self-Install or Technician Installation. For the Self-Install method, your computer must meet the minimum system requirements, be virus-free, and be located close to a phone jack, if necessary.

The requirements for a Technician Installation are the same as the Self-Install method, and also require an adult 18 years of age or older to be on the property to grant the technician access to the computer.

Requirements for CenturyLink installation depends on which installation method you choose. You can choose to self-install your CenturyLink services or you can request a CenturyLink Technician install your services, which includes:

• Connecting CenturyLink modem to your computer
• Connecting phone lines, if necessary
• Modem configuration
• Establishing e-mail account, if necessary
• Making sure you can connect to the Internet

When you place your CenturyLink order, you can elect self-install or request a CenturyLink Technician Installation. Someone at least 18 years of age will need to be on the premises to give the CenturyLink technician access to the computer and home for service installation. For both the self-install and technician installation your computer must meet the minimum system requirements, be virus-free, and if necessary, be located close to a phone jack.

Yes, you can request a CenturyLink self-install package that includes an Installation Guide with your modem kit. The step-by-step instructions will walk you through how to complete your installation.

The lights on your CenturyLink modem are easy to understand. From left to right:

• Power light. This should be lit when your modem is connected to a power source.
• DSL light. This lights up if your modem is connected to a wall outlet via phone cord.
• Internet light. This light will be solid green if you're connected to the internet.
• Ethernet lights. These four lights will each be lit once a device is connected to an Ethernet port on the other side of your modem.
• Wireless light. This light tells you if your Wi-Fi is running. When the light blinks green that means a device is using your Wi-Fi.

The best CenturyLink modem depends on your needs. CenturyLink is compatible with several brands of modems and lists modems by brand here. Browse by brand, model number, or connection type.

To protect against and stop computer viruses, install and regularly run antivirus software. When setting up antivirus software, select the auto-update option if you don't want the hassle of having to manually run and update your software. Additionally, review files and emails before opening, even if the files are from trusted sources. Backup your files regularly in case of a security breach.

Finding out if your computer already has antivirus software is simple. First open the Start Menu and select Control Panel. Then click on System and Security. From here select Action Center where you can review your computer's security and maintenance features. This will then tell you what antivirus software, if any, is protecting your computer. It also allows you to change the settings to ensure that you are well informed about what is downloaded to your computer. Under the Control Panel you can also select Programs to see what has been installed on your computer.

Your DVR, or Wireless Set Top Box, will connect to the internet through your Wireless Access Point during the initial installation. After connecting your Wireless Set-Top Box to your television, follow the onscreen prompts to pair your DVR and Set-Top Box to the Wireless Access Point. Press the OK button on the front-side of your Wireless Set-Top Box and then press the WPS button on the Wireless Access Point. The Link light on the front of your router should turn green after a successful pairing.