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Your Guide to CenturyLink Billing

Why is your first bill larger than you anticipated? Why does your bill include certain taxes and fees? Understanding the ins and outs of billing can be complicated—which is why we’re here to help! This page is your guide to everything you need to know about how your monthly bills work.

Why is my first bill larger than expected?

  • Explanation of your first month’s bill
  • Why CenturyLink includes these charges
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Enable paperless billing?

  • How paperless billing works
  • How to sign up for paperless billing
Read More

What are all these taxes and fees?

  • How late fees are calculated
  • Which taxes are imposed by federal, state, and local governments
Read More

Bill overview

  • What your bill looks like
  • How to find a summary and breakdown of charges
Read More

FAQs

  • Does CenturyLink bill in advance?
  • When is my first bill due?
  • Are there any grace periods for payments?
  • How long does it take to process a payment?
  • How do I make payment arrangements?

Does CenturyLink bill in advance?

For month-to-month services and usage services, CenturyLink bills in arrears, meaning your bill reflects your usage for the preceding billing period plus all taxes and fees.

If you wish to pay your bill before it comes due, you can do so for an amount up to $200. Pay on your My CenturyLink account or by calling 1-800-423-8994.

When is my first bill due?

Your first bill is due approximately a month after you activate your services. However, the exact due date may vary based on your service period. You will be notified before the bill is due.

Note that your first bill will look slightly different from the following bills. It will include a few fees and taxes that you likely won’t see in the future. For a full breakdown of what your first bill looks like, see our bill overview page.

Are there any grace periods for payments?

No, there are no grace periods for CenturyLink bill payments. If you’re worried about paying your bill on time, consider setting up automatic payments on your My CenturyLink account. If your payment is late, you will be billed a flat late fee, an interest charge, or both in addition to your regular service charges.

How long does it take to process a payment?

The amount of time it takes to process a payment depends on which payment method you choose. For instance, if you send your payment in by mail, CenturyLink should start processing your payment within 10 days after the postage date. But if you pay in person, online, or over the phone, your payment will begin processing that same day.

AutoPay ensures your bill is always processed on time, but don’t forget that AutoPay won’t begin until the billing cycle after you set it up. Make sure to pay the preceding bill on time.

Similarly, bear in mind that if you pay in person, online, or over the phone on a weekend or national holiday, your payment won’t begin processing until the next business day.

How do I make payment arrangements?

If your bill is coming due but you can’t pay quite yet, get in touch with CenturyLink. A representative can work with you to understand your unique situation and, if possible, set up a payment plan that helps you pay your bill and maintain your services.

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Ready to Pay?

Want more information on how to make your payment? We have a variety of articles that will guide you through the process! Just click on the button to find the answers you need.

How do I pay my bill?

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Can’t Find What You’re Looking For?

If we still haven’t answered your questions, don’t worry: a capable CenturyLink representative is on hand to take your call. Visit our contact page to find the right number for your query, or simply call 1-855-423-8741!

Contact a service representative

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