Your Guide to CenturyLink Billing

Does CenturyLink bill in advance?

For month-to-month services and usage services, CenturyLink bills in arrears, meaning your bill reflects your usage for the preceding billing period plus all taxes and fees.

If you wish to pay your bill before it comes due, you can do so for an amount up to $200. Pay on your My CenturyLink account or by calling 1-800-423-8994.

When is my first bill due?

Your first bill is due approximately a month after you activate your services. However, the exact due date may vary based on your service period. You will be notified before the bill is due.

Note that your first bill will look slightly different from the following bills. It will include a few fees and taxes that you likely won’t see in the future. For a full breakdown of what your first bill looks like, see our bill overview page.

Are there any grace periods for payments?

No, there are no grace periods for CenturyLink bill payments. If you’re worried about paying your bill on time, consider setting up automatic payments on your My CenturyLink account. If your payment is late, you will be billed a flat late fee, an interest charge, or both in addition to your regular service charges.

How long does it take to process a payment?

The amount of time it takes to process a payment depends on which payment method you choose. For instance, if you send your payment in by mail, CenturyLink should start processing your payment within 10 days after the postage date. But if you pay in person, online, or over the phone, your payment will begin processing that same day.

AutoPay ensures your bill is always processed on time, but don’t forget that AutoPay won’t begin until the billing cycle after you set it up. Make sure to pay the preceding bill on time.

Similarly, bear in mind that if you pay in person, online, or over the phone on a weekend or national holiday, your payment won’t begin processing until the next business day.

How do I make payment arrangements?

If your bill is coming due but you can’t pay quite yet, get in touch with CenturyLink. A representative can work with you to understand your unique situation and, if possible, set up a payment plan that helps you pay your bill and maintain your services.