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Explore My CenturyLink Account

Your CenturyLink account is your service hub. It shows your subscription, monthly rate, and bill payment due dates—all easily accessible with a few clicks of the mouse. If you want to make changes to your CenturyLink services, including canceling or suspending services, your online account is the right place to start if you don’t feel like calling CenturyLink.

Have general questions about how your account works? You’ve come to the right place. This page talks you through your entire account, from how to set your username and password to canceling, suspending, or renewing services. If you still can’t find the answer to your questions, get in touch with a CenturyLink representative at 1-855-423-8741.

Username & Password

  • How to retrieve a lost username
  • How to retrieve a lost password
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Navigate My CenturyLink

  • Where to pay your bill online
  • How to see current bills and past payments
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Renew or Cancel CenturyLink Services

  • Learn about CenturyLink Price for Life Internet
  • Get information on renewal promotions
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Suspend Services/Vacation Services

  • How to temporarily suspend services
  • How to reactivate services when you return
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FAQs

  • Does CenturyLink Have a Cancellation Fee?
  • How Do I Check my CenturyLink Email?

Does CenturyLink Have a Cancellation Fee?

If you have CenturyLink Price for Life Internet, you pay month to month and can cancel anytime without paying a fee. Cancel your no-contract, month-to-month service by logging on to your My CenturyLink account. Alternatively, call CenturyLink customer service to cancel no-contract internet.

How Do I Check my CenturyLink Email?

To check your CenturyLink email, visit the CenturyLink home page. In the top right corner, you should see an image of a green envelope with “Email” next to it. Click the envelope, type in your username and password, and press “log in.”

A laptop with an idle display of a secure payment screen

Ready to Log In?

If we’ve answered all your questions, great! You’re ready to log in. Click the button at the bottom of this page, and you’ll be taken to your home page, where you can enter your username and password to access your account.

Log in to your account

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Can’t Find What You’re Looking For?

If we still haven’t answered your questions, don’t worry: a capable CenturyLink representative is on hand to take your call. Visit our contact page to find the right number for your query, or simply call 1-855-423-8741!

Contact a service representative

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