Change
logo

CenturyLink terms & conditions

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offers. Monthly service rate, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: Customers may provide their own compatible equipment, lease from CenturyLink (up to $15/mo. fee + tax), or one-time purchase (up to $200 + tax). Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $1 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

Simply Unlimited Internet + Simply Unlimited Phone

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.

Services are not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, installation and construction fees, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions apply.

Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula). Modem: CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $15 (technician completes work outside of location and customer installs modem/connects devices inside) or Professional installation fee up to $149 (technician completes work outside of location and installs modem/connects devices inside). Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”) that are from $150 to $300. However, in limited circumstances, the Constructions Charges may exceed these amounts. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. If customer account changes in any manner, including change of address (even if plan is available), change to service, service suspension, or disconnection, the unlimited data feature will no longer apply to customer account. To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

Fiber Internet up to 940 Mbps + Simply Unlimited Phone

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit centurylink.com/feesandtaxes.

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.

Service is not available everywhere. Offer available to qualifying customers only. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions apply.

Fiber Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula). Modem: CenturyLink-provided modem is included in the service. Installation: Offer includes professional installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.

Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to 1 residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

Simply Unlimited Phone

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges visit centurylink.com/feesandtaxes.

Service is not available everywhere. Available to qualifying residential customers only. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

DIRECTV

Service subject to DIRECTV terms and conditions (see https://www.directv.com/legal/legal-policy-center/). Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Some offers may not be available through all channels and in select areas. Different offers may apply for eligible multi-dwelling units. Early termination fees apply for a maximum of $480, prorated at $20 per month over the 24-month term. Visit directv.com/legal/ or call for details.

Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Limits: Programming subject to blackout restrictions.

All offers, packages, programming, promotions, features, terms, restrictions & conditions and all prices and fees not included in price guarantee are subject to change or discontinuation without notice.

DIRECTV Svc Terms: Subject to Customer Agreement & Equipment Lease (equipment lease not available in select sales channels for DIRECTV via Internet). Taxes, surcharges, add-on programming (including premium channels), DIRECTV Protection Plan, DIRECTV Tech Protect, transactional fees, and Federal Cost Recovery Fee are not included in two-year price guarantee. Visit directv.com/legal/ or call for details.

VIA SATELLITE: Pricing: ENTERTAINMENT $69.99/mo., CHOICE $84.99/mo., ULTIMATE $114.99/mo., PREMIER $159.99/mo. for two years. After 2 years, continues month to month at then-prevailing prices unless cancelled. Additional Fees & Taxes: Price excludes Advanced Receiver Service Fee of $15/mo. (which is extra and applies to all packages) and Regional Sports Fee of up to $15.99/mo. (which is extra & applies to CHOICE pkg or higher) . $7/mo. for each additional TV connection on your account. Applicable use tax expense surcharge on retail value of installation, custom installation charges, equipment upgrades/add-ons, and certain other add’l fees & charges. See directv.com/directv-fees/ for additional information. $10/mo. Autopay and Paperless Bill Discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles (pay $10 more/mo. until discount begins). Must maintain autopay/paperless bill and valid email address to continue credits. Equipment Non-Return-Fees: If you cancel your service, you must return your leased equipment. Failure to return any equipment will result in fees of $45 for each standard DIRECTV Receiver, each HD DIRECTV Receiver, each Genie Mini and each Gemini receiver and $135 for each DVR, HD DVR, Genie® HD DVR and/or Genie 2 DIRECTV Receiver. Gemini Device: For optimal performance, you will need a continuous Internet connection, your use of which is subject to the fees, restrictions, terms, and limitations imposed by your Internet service provider.

VIA INTERNET: Requires high speed internet. Minimum internet speed of 8Mbps per stream recommended for optimal viewing. Pricing: ENTERTAINMENT $69.99/mo., CHOICE $84.99/mo., ULTIMATE $114.99/mo., PREMIER $159.99/mo. for two years. After 2 years, continues month to month at then-current prevailing prices unless cancelled. Additional Fees & Taxes: Price excludes Advanced Receiver Service Fee of $15/mo. (which is extra and applies to all packages) and Regional Sports Fee of up to $15.99/mo. (which is extra & applies to CHOICE pkg or higher.) $7/mo. lease fee for each additional TV on your account (Equip. lease not available in select sales channels; must purchase additional devices $120 each), and certain other add’l fees & charges may apply. State and local taxes or other governmental fees and charges may apply including any such taxes, fees or charges assessed against discounted fees or service credits. See directv.com/directv-fees/ for additional information. Equipment Non-Return-Fees: If service is cancelled within the first 14 days of ordering, you must return included and leased device to avoid a non-return fee of $120 per device. A full refund of charges will be applied, and the early termination fees will be waived. If service is canceled after 14 days, you can continue to access DIRECTV through the end of the bill period, but there is no refund or credit for partial-month or unwatched content. Gemini Air Device: First device included for well-qualified customers, otherwise $120 for new Gemini Air. Applicable taxes due at sale. Additional Gemini Air: Additional device for well-qualified customers $10/mo. for 12 mos., otherwise $120 each. Purchased Gemini Air may be returned within 14 days of the Ship Date for a full refund however all monthly fees, including additional monthly fees, will continue to apply. Additional Gemini Air(s) purchased on installment agreement subject to additional terms and conditions. If service is cancelled within the first 14 days of ordering, you must return the included device to avoid a $120 non-return of device fee. A full refund of charges will be applied, and the early termination fees will be waived. If service is canceled after 14 days, you can continue to access DIRECTV through the end of the bill period, but there is no refund or credit for partial-month or unwatched content. See cancellation policy at directv.com/CancellationPolicyStream for more details. Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Programming subject to blackout restrictions.

Premium Channels Offer: Access Max through Max app or max.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of Max is subject to its own terms and conditions, see max.com/terms-of-use for details. Programming and content subj. to change. Requires account to stay in good standing. Upon cancellation of your video service you may lose access to Max. If you cancel your service, you will no longer be eligible for this offer. Limits: Access to one Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/max. Max is used under license.

Cinemax and related channels and service marks are the property of Home Box Office, Inc. Separate Paramount+ with SHOWTIME subscription required. Showtime Networks Inc., a Paramount Company. SHOWTIME and related marks are trademarks of Showtime Networks Inc. Paramount+ and related marks are trademarks of Paramount Pictures Corporation. Individual programs, devices and marks are the property of their respective owners.Starz and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for airdates/times. MGM+ is a trademark of Metro-Goldwyn-Mayer Lion Corp.

©2024 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.

DISH Network

Offer for new and qualifying former customers only. Important Terms and Conditions: Requires credit qualification and 2-year commitment. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 4/10/2024. 2-year commitment: Early termination fee of $20/mo. remaining applies if you cancel early. Included in 2-year price guarantee at $84.99 advertised price: America’s Top 120 programming package, local channels, HD service fees, and Hopper Duo Smart DVR for 1 TV. Included in 2-year price guarantee for additional cost: Programming package upgrades ($99.99 for AT120+, $104.99 for AT200, $114.99 for AT250), monthly fees for upgraded or additional receivers ($5-$7 per additional TV, receivers with additional functionality may be $10-$15). Regional sports: RSN Surcharge up to $3/mo. applies to AT120+ and higher packages and varies based on location. NOT included in 2-year price guarantee or advertised price (and subject to change): Taxes & surcharges, add-on programming (including premium channels), DISH Protect, and transactional fees. Premium Channels 3 Mos. Free: After 3 mos., you will be billed $30/mo. for Paramount + with Showtime, Starz and DISH Movie Pack unless you call or go online to cancel. Remote: The DISH Voice Remote with Google Assistant requires internet-connected Hopper, Joey or Wally device. Customer must press the Voice Remote button to activate the feature. Other: All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. After 6 mos., if selected, you will be billed $10.99/mo. for DISH Protect unless you call to cancel. After 3 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only.
© 2023 DISH Network L.L.C. All rights reserved.

© 2024 Showtime Networks Inc., a Paramount Company. SHOWTIME and related marks are trademarks of Showtime Networks Inc. Paramount+ and related marks are trademarks of Paramount Pictures Corporation. Individual programs, devices and marks are the property of their respective owners.

©2023 Internet Service Partners. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink.

logo