We’re not open right now
but that doesn’t mean
you can’t shop!

Order Online Now Order Online Now

Request a call back!

Enter your information and we’ll
call you back tomorrow.

Submit*

Or wait until we’re open, today from 9:00 AM to 6:00 PM, and call us at 1-844-582-9853

Ashburn, VA Change Location

CenturyLink Customer Service

Thank you for your interest in CenturyLink Customer Service. Please use this page to find various CenturyLink customer service phone numbers, browse Frequently Asked Questions, and navigate to resources. Read More

CenturyLink customer support is available to new or current CenturyLink customers and we hope our CenturyLink services will improve the way you communicate. Speak with a CenturyLink customer service representative about available CenturyLink products and services in your area.

Contact Us

CenturyLink Phone Numbers

New CenturyLink Service

phone icon

Order or Upgrade CenturyLink Service Call 1-844-582-9853

Current CenturyLink Customers

phone icon

Add DIRECTV to Your Service 1-844-582-9853

phone icon

CenturyLink 24/7
Technical Support

Internet 1-877-348-9005

Phone 1-877-348-9007

Prism TV 1-866-314-4148

phone icon

CenturyLink Billing and
Customer Service 1-800-244-1111 Hours of Operation: Monday - Friday 8AM to 6PM

Have us call you!

FAQ

CenturyLink FAQ

General Information

How do I contact CenturyLink support?

There are several ways to contact CenturyLink support:

  1. 24/7 online chat
  2. Emailing CenturyLink customer service
  3. By phone

    General Customer Service, Moving, and Billing: Monday to Friday, 8 AM to 6 PM, 877-837-5738

    Ordering Service: Monday to Friday, 8 AM to 8 PM; Saturday 9 AM to 2 PM, 1-844-582-9853

    Payment Specialist: Monday to Friday, 8 AM to 6 PM, 800-423-8994

    Cancel or Disconnect Services: Monday to Friday, 8 AM to 6 PM, 877-803-8414

How can I take advantage of CenturyLink discounts, specials and bundle deals?

Because CenturyLink deals, discounts, and specials change all the time, the best way to find the latest offers is by checking out the CenturyLink Special Offers page.

How do I find out if CenturyLink service is available in my area?

CenturyLink availability can vary by area. The easiest way to find out if CenturyLink services are available in your area is to do an availability check. Enter your zip code and see what services, prices, and bundles are available in your area. Click here to check for available services in your area.

What is the difference between CenturyLink and Comcast?

To compare CenturyLink vs Comcast requires users to ask themselves what types of services they need, what features of those services are important, and what their monthly budget is.

Both CenturyLink and Comcast offer Internet, TV, home phone, and home security. Where the two differ is in offerings and prices. A good place to start when looking at CenturyLink vs Comcast is on the CenturyLink bundle page. Here you will find double and triple play bundles from CenturyLink, what each bundle includes, and the monthly price. Compare these offerings to current Comcast packages to determine which service provider better fits your needs.

Where do I report a CenturyLink outage?

To report a CenturyLink outage, visit our service troubleshooter to run diagnostics on your account. Put in your account information or billing phone number, followed by your billing zip code, and wait a moment for the results. Make sure not to navigate away from the page once you start the diagnostic as doing so will require you to restart the process. Once the scanning is complete, you will be able to do the following:

  • Get help with phone and/or interest service problems
  • Figure out if the outage is specific to your home, or area wide
  • Report a CenturyLink outage and be notified when it is repaired
  • Make repair requests

You can also visit our contact page to chat with a customer service agent, send an email, or get in touch with technical support, available 24 hour a day, 365 days a year.

Internet Service
877-348-9005

Phone Service
877-348-9007

Prism TV Service
866-314-4148

Can I get CenturyLink service for my business?

Yes. You can use CenturyLink for business purposes and utilize CenturyLink products and solutions for any sized business. To get started, take a look at the website or call a sales consultant at 1-844-582-9853.

How can I protect my children online?

CenturyLink Internet parental controls allows parents to protect their children online even when they aren't home. Parents can set up browsing modes for children to restrict which sites children can visit and to monitor time spent browsing. In both Small Child mode and Teenager mode, parents can specify which sites are allowed and only grant access to the internet during scheduled times. Setting up a Parental Control password also lets you lift all restrictions when you need access to all sites.

How do I order new CenturyLink services?

If you're looking to order new or additional CenturyLink services, start by visiting our home page. Available services are listed across the top as tab options. Click the service you are interested in to view your options. Call 1-844-582-9853 to order new CenturyLink services.

Is CenturyLink Internet DSL, cable, or satellite?

CenturyLink is a DSL provider which works to provide reliable access to High-Speed Internet. DSL uses landline technology to guarantee a bigger coverage service area without compromising speed. See how DSL connects you to the internet.

Does CenturyLink Internet have a bandwidth cap?

CenturyLink's Internet data cap applies only to residential high-speed Internet plans and are limited to 150 Gigabytes per month for download speeds of 1.5 Mbps and below. For plans with download speeds above 1.5 Mbps, there is a 250 Gigabyte limit per month. These download guidelines are intended to support today's download usage patterns. You can find more information about CenturyLink's internet data caps here.

Account & Billing

How and when are CenturyLink customers billed?

There are two different ways CenturyLink customers can receive their service bills. When you first signed up for CenturyLink services you elected to receive either electronic or paper bills. Electronic CenturyLink service bills will be delivered to your email. Paper bills will be mailed to your home address.

To access your electronic bill you can log into My Account, your online account management tool. View your balance, pay your bill, and make changes to your account settings.

What are my payment options?

CenturyLink's payment options make it easy to pay your bill online, by phone, by mail, or even in person. You can also set up anAutoPay schedule to automatically pay your bill on a specified date of the month.

Consider setting up a CenturyLink account so you don't have to re-enter your personal information every time you pay your bill. Setting up an account is easy. Simply create a username, a password, and answer a few security questions. Once you're logged into your account you can pay bills, view past billing statements, look at other CenturyLink payment options, and set up an Autopay schedule.

How do I pay my CenturyLink bill online?

There are two ways to pay your CenturyLink bill online.

  • Quick Bill Pay can be used to pay your bill without having to create an account. This is a good option if you won't be paying your bill online very often. Click here too make a payment using Quick Bill Pay.
  • If you plan on regularly paying your CenturyLink bill online, save your payment information with My Account and easily make payments from any Internet-capable device.
  • The easiest way to pay your CenturyLink service bill every month is by enrolling in AutoPay.

How do I sign up for paperless billing?

To sign up for CenturyLink paperless billing, follow these easy steps. First, sign in to My Account on the CenturyLink website. Once you're signed in, use the main navigation bar and select My Profile. You will see an option called Receiving My Bill. Scroll down and select it. Next, select the Paperless Billing option and review the Terms & Conditions. When you've finished click the Save Changes button and you're good to go.

What is my CenturyLink account number?

You can find your CenturyLink account number on your bill, by logging into My Account with your user name and password, or by checking your order confirmation or welcome letter. If you are unable to locate your account number through any of the above channels, contact CenturyLink customer service at 1-877-837-5738

Where do I find my CenturyLink account password?

If you have forgotten your CenturyLink account password, you can have your password sent to your email address. If you can't remember your user name, you can request it be sent to your email.

How do I cancel CenturyLink service?

If you wish to cancel CenturyLink service or close your account, contact CenturyLink customer support at 800-244-1111, between the hours of 8 AM and 6 PM, Monday through Friday.

What is my CenturyLink username?

If you have forgotten your CenturyLink username and cannot login, visit our username retriever, and enter your email address. Follow the steps and your username will be sent to your email.

Does CenturyLink offer an email address?

Yes, when you sign up for CenturyLink High-Speed Internet service you get access to a primary email account and as many as 10 additional customizable email addresses. CenturyLink email accounts can be accessed and managed by logging into your account on the CenturyLink homepage.

How do I check my CenturyLink email?

If your CenturyLink email is already set up, sign into your account via the home page. Click on the green EMAIL button located in the top right corner of the page to access your CenturyLink email login. You will then be prompted to enter your username and password. Finally, hit the LOG IN button to view your CenturyLink email inbox.

If you do not have your email set up yet, view this CenturyLink tutorial video to get started.

How do I change my address or move my service?

To move CenturyLink service, visit our moving page and click the sign in button for Existing Customer. Enter your login credentials and follow the steps to change your address or schedule a time to move your CenturyLink service. When speaking with an agent, have the following information ready:

  • Your current service address
  • Your new service address
  • Date you would like to stop existing services
  • Data you would like to begin services at your new location

Centurylink Services

What is CenturyLink Gigabit?

CenturyLink Gigabit is one of the fastest and most advanced Internet technologies available in the United States. It uses fiber-optic cables to deliver 1 gigabit per second upload and download speeds, which allows you to stream HD video on multiple screens at once, or make video calls without any freezing or delay.

What is CenturyLink Prism?

Unlike cable or satellite, CenturyLink Prism TV offers all the features of a comprehensive entertainment service and delivers it over your internet connection. Using CenturyLink fiber optic cables, you can get higher speeds, faster response times, and better picture quality.

Does CenturyLink Prism TV use a satellite?

CenturyLink Prism TV uses the advanced technology of their fiber-optic network to bring you all your favorite television channels. While the overall setup of the Prism TV receiver box is similar to satellite TV, it actually uses the same connection as your phone line to maximize fast channel-browsing and allow multiple recordings on one DVR.

How many channels does Prism TV have?

Depending on your package, Prism TV channels vary anywhere from 140+ channels to 320+ channels.

  • Prism™ Essential 140+ channels
  • Prism™ Complete 190+ channels
  • Prism™ Preferred 290+ channels
  • Prism™ Premium 320+ channels

To enjoy savings every month, check out bundling options for Prism TV and CenturyLink Internet.

How does CenturyLink Smart Home security work?

CenturyLink Smart Home Security is a smart-home solution that allows you to control the settings of your home through an in-home control panel or through the app. It features electronic door locks, temperature management, and lighting control. The CenturyLink Smart Home Security app allows you to control features from your phone or other device while on the go. This high-tech security system prioritizes safety through awareness when it comes to your home and can send you text or email updates on conditions throughout your home so you're always in the loop. In an emergency CenturyLink Smart Home monitoring can even dispatch emergency response services to your home if needed.

What Internet speeds are available in my area?

To find which Internet speeds are available in your area enter your zip code on this page. Depending on your location, CenturyLink can offer you Internet speeds of up to 40 Mbps. Check out bundle prices and plans to get the most out of your CenturyLink service.

What is my CenturyLink Internet speed?

Your CenturyLink Internet speed depends on the Internet package you have subscribed to. Various speed tests exist that can show you the in-the-moment speed you are receiving. Click here and follow the directions listed to run a speed test.

Why is my CenturyLink Internet slow?

There are various reasons your CenturyLink Internet may be slow, such :

  • High-Usage Times - you could be experiencing slow CenturyLink Internet because you are attempting to connect during a peak-use time. Especially in the evenings and on weekends, users may experience their CenturyLink Internet slow when multiple users are connecting at once.
  • Certain Websites - how and on what equipment a website is built can slow your access to a page or site.
  • Weather - inclement weather can affect your Internet connection, especially if you are using a wireless network.
  • Electronic Interference - depending on how your home is designed, household electronics and devices and even furniture can impact your Internet signal. For tips on how to get the best Internet signal, check out how to improve the performance of your wireless connection.
  • Viruses - if you are experiencing a slow Internet connection it could be due to malware of viruses on your computer. Try running an anti-virus software and perform regular security scans and updates.
  • Equipment issues - outdated or improperly installed equipment such as modems and phone lines can lead to a slow or interrupted Internet connection. Check that each piece of equipment is functioning correctly in order to rule out equipment issues as the cause of a slow Internet connection.

Why is my CenturyLink Internet down?

There are various reasons your CenturyLink Internet may be down. You can check to see if your CenturyLink Internet is down and what the issue may be by consulting the CenturyLink Outage Map Service Troubleshooter. Use the Troubleshooter to check service outages in your neighborhood and get alerts when they are resolved. The Troubleshooter can also help you determine if the problem is in your home or if it is area-wide.

How fast is CenturyLink Internet?

The speed of CenturyLink Internet depends on your area of service and the package you have subscribed to. Speeds can range anywhere from 6-40 Mbps, depending on your area. If you are looking to speed up your current service, or add other reliable services, bundle pricing and plans can be viewed on the bundles page.

Technical Support

How do I connect my devices to WiFi?

To connect your devices to your CenturyLink WiFi start by checking your modem to confirm it is on and your Internet is working. Open the Settings screen on your device and look for the name of your WiFI network on the available networks list. Select the name of your network from the list and enter your WiFi password.

What is my WiFi password?

When you set up your WiFi network and modem you will receive a default WiFi network password consisting of a long string of letters and numbers. For security purposes the password is random and hard to remember, so many users change their passwords so it's easier to remember.

To change your network password:

  1. Locate your modem model number and brand, usually found on an instruction sticker somewhere on your modem.
  2. Follow this link to view a list of modems. Select the modem that matches your brand and model.
  3. Follow the instructions for modem provided by link.
  4. Open Wireless Setup.
  5. Find and click WPA or WEP: Default Key or Custom Key.
  6. Follow instructions to change password.

What do I need for CenturyLink installation?

You have two options for CenturyLink installation: Self-Install or Technician Installation. For the Self-Install method, your computer must meet the minimum system requirements, be virus-free, and be located close to a phone jack, if necessary.

The requirements for a Technician Installation are the same as the Self-Install method, and also require an adult 18 years of age or older to be on the property to grant the technician access to the computer.

What are the CenturyLink installation requirements?

Requirements for CenturyLink installation depends on which installation method you choose. You can choose to self-install your CenturyLink services or you can request a CenturyLink Technician install your services, which includes:

  • Connecting CenturyLink modem to your computer
  • Connecting phone lines, if necessary
  • Modem configuration
  • Establishing e-mail account, if necessary
  • Making sure you can connect to the Internet

When you place your CenturyLink order, you can elect self-install or request a CenturyLink Technician Installation. Someone at least 18 years of age will need to be on the premises to give the CenturyLink technician access to the computer and home for service installation. For both the self-install and technician installation your computer must meet the minimum system requirements, be virus-free, and if necessary, be located close to a phone jack.

Does CenturyLink offer self-installation?

Yes, you can request a CenturyLink self-install package that includes an Installation Guide with your modem kit. The step-by-step instructions will walk you through how to complete your installation.

What do the lights on my CenturyLink modem mean?

The lights on your CenturyLink modem are easy to understand. From left to right:

  • Power light. This should be lit when your modem is connected to a power source.
  • DSL light. This lights up if your modem is connected to a wall outlet via phone cord.
  • Internet light. This light will be solid green if you're connected to the internet.
  • Ethernet lights. These four lights will each be lit once a device is connected to an Ethernet port on the other side of your modem.
  • Wireless light. This light tells you if your Wi-Fi is running. When the light blinks green that means a device is using your Wi-Fi.

Which CenturyLink modem is best?

The best CenturyLink modem depends on your needs. CenturyLink is compatible with several brands of modems and lists modems by brand here. Browse by brand, model number, or connection type.

How do I protect my computer from viruses?

To protect against and stop computer viruses, install and regularly run antivirus software. When setting up antivirus software, select the auto-update option if you don't want the hassle of having to manually run and update your software. Additionally, review files and emails before opening, even if the files are from trusted sources. Backup your files regularly in case of a security breach.

How do I know if I have antivirus software?

Finding out if your computer already has antivirus software is simple. First open the Start Menu and select Control Panel. Then click on System and Security. From here select Action Center where you can review your computer's security and maintenance features. This will then tell you what antivirus software, if any, is protecting your computer. It also allows you to change the settings to ensure that you are well informed about what is downloaded to your computer. Under the Control Panel you can also select Programs to see what has been installed on your computer.

How do I connect my DVR to the Internet?

Your DVR, or Wireless Set Top Box, will connect to the internet through your Wireless Access Point during the initial installation. After connecting your Wireless Set-Top Box to your television, follow the onscreen prompts to pair your DVR and Set-Top Box to the Wireless Access Point. Press the OK button on the front-side of your Wireless Set-Top Box and then press the WPS button on the Wireless Access Point. The Link light on the front of your router should turn green after a successful pairing.

If you have any more questions, check out our FAQ Page.

Resources

CenturyLink Resources

Want to know more about CenturyLink? Check out our Resources Page to find articles on everything from how Wi-Fi works to the differences between CenturyLink and its competitors. Take a look at our resources and learn something new about CenturyLink!

Prism TV vs DIRECTV

Ever wondered what the difference is between Prism TV and DIRECTV? We've got you covered! Our in-depth exploration of these two entertainment providers we'll show you the pros and cons of each brand to help you make an informed decision. Find out which provider best fits your needs with our Prism TV vs DIRECTV resource article.

View Resource

What is CenturyLink @Ease?

You know the places to avoid driving home at night, but avoiding those bad places on the Internet is not so easy. CenturyLink @Ease (at ease) offers protection and experts to talk to if problems occur. Even the computer hardware you use to access the Internet has protection available with CenturyLink @Ease service plans.

View Resource

For additional articles and information, see the Resources Page.

Click to Call Now
1-844-258-7270
©2016 USBundles. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink.
Clear Link Technologies, LLC BBB Business Review