Troubleshoot CenturyLink Wi-Fi Issues
Does your computer keep losing its Wi-Fi connection? Is your Wi-Fi working particularly slowly? This page is your hub for Wi-Fi troubleshooting help.
The SSID, or service set identifier, is the default identifier assigned to your modem’s in-home network. You should be able to find the SSID on the modem’s underside. Once you activate your internet, you can personalize the SSID to make it more memorable.
The key or passphrase is the default password your modem’s network was assigned to keep unauthorized users from accessing the account. You can find the key or passphrase on the sticker at the bottom of your modem. After you activate your internet, you can personalize the passphrase to make it easier to remember.
An external Wi-Fi adapter is a small device you plug in to your USB port to make accessing a wireless network possible, while an internal Wi-Fi adapter is an intrinsic piece of hardware that lets your device get online wirelessly. If you have a Wi-Fi adapter, you don’t need to connect your computer to the internet using an Ethernet cord.
Yes. As a wireless network, Wi-Fi can travel through walls. However, if you want a stronger Wi-Fi connection, consider moving your router closer to the devices you use to access the internet most frequently. You can also strengthen your signal by moving the router up higher, off the floor.
If you’ve run into trouble connecting all your at-home wireless devices, CenturyLink is here to help. Just contact an agent or read through the customer service information to find a solution to your Wi-Fi problem.
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